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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.3690.3900

Category

Kitchen Appliance

Report number

20120106-40795-1223804

Ownership age

About 21 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20120106-40795-1223804. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.3690.3900. Source model text: M# 79036909900. Incident: My Kenmore 3690 Range Door Shattered leaving glass all over my kitchen floor last night. Model # 79036909900 As far as I can tell the part that shattered is part number 318304124. I have spoken with several people at Sears none of whom have anything to offer except to send a repair person or to sell an extended warrenty. I paid over $1300 for this range (on sale!) in April of2010. Also several months ago a prong on one of the range top grates broke off for no reason (which was going to cost several hundred dollars to repair) so now I just avoid using that burner. Both of these issues are serious safety risks. I am going to call the recall department on Monday (800-659-7026) but I suspect based on other reviews there is no recall. This should be reported until it is addressed. Imagine if a small child had been standing in front of the oven door when this occured!!! Based on info found on the web it appear this is not uncommon. Here is one such website with similar complaints listed: www.selectsmart.comIDISCUSS/read.php?34.601635

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20120106-40795-1223804. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.