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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark S3501

Category

Home & Garden

Report number

20120111-0EE10-2147471441

Ownership age

About 11 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20120111-0EE10-2147471441. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Shark S3501. Incident: I bought my Shark Steam Mop about a year ago. It's worked great every time until today. I plugged in the mop and began pumping to start up the steam, just like the manual says. The mop started to steam so I began cleaning my floors. Then the mop stopped steaming, so I stopped cleaning and began pumping again. All of a sudden, the mop made a loud popping noise and hot water burst from the seams of the water tank, burning my legs. I immediately unplugged it and went on-line to find out that this seems to be a common problem.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20120111-0EE10-2147471441. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.