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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Sears Sears Kenmore Elite Washer Model #11031633611

Category

Kitchen Appliance

Report number

20120116-B7E6A-2147471287

Ownership age

About 81 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20120116-B7E6A-2147471287. Severity: Incident, No Injury. Matched catalog product: Sears Sears Kenmore Elite Washer Model #11031633611. Source model text: 665.16269400. Incident: We came home to smoke and a burned wiring and plastic smell. We went in the kitched to find that the upper panel, where the control buttons are, had the plastic melted. We unplugged it. On the weekend, we unscrewed the panel access to find the control panel completely burned. It burned so hot that it melted the plastic. Sears has known about this problem and has not sent out notices. We are lucky our house didn't burn.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20120116-B7E6A-2147471287. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.