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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark S3501

Category

Kitchen Appliance

Report number

20120129-36239-2147470822

Ownership age

About 12 months to failure (from purchase date when reported)

Failure type

Appliances, Other and Not Specified (482)

Incident narrative

SaferProducts.gov consumer incident report 20120129-36239-2147470822. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Shark S3501. Incident: I have a Shark S3501 Steam mop I've used it approximately 8 times. Today I used the steam mop on my kitchen floor and at first the steam mop apeared to working just fine. After approximately 10 minutes of use, the steam stopped coming out of the mop. There was plenty of water in the tank and the floor under the mop was hot. I unplugged the steam mop, as I went to turn the mop over to see why the steam had stopped coming out, the head of the mop shot off of the unit very fast. It shoot clear across my kitchen and let out so much hot steam. The top of my foot got burned because of all the hot steam coming out like it did. It was so unexpected and startled the heck out of me. Had my children or one of my pets been in the kitchen when this happened they would have been seriously injured.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20120129-36239-2147470822. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.