SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20120203-EA2F4-2147470624. Severity: Incident, No Injury. Product: De'Longhi XR640 (Countertop Toaster Oven). Incident: My De'Longhi oven turns itself back on. I turned it off and left the room. I then thought I smelled something burning but I knew I had turned of the toaster over so I ignored it. I went into another room and saw that the toaster oven was in fact on. I turned it off, chastising myself. Again, I smelled something, went into the kitchen and turned it off thoroughly confused. Repeated and then when I found it on a third time I turned it off and stood in front of the unit. To my surprise it started clicking the opposite direction and turned itself back on! I unplugged it. I tried it again the next day and unfortunately it was still doing it. I contacted the manufacturer (reference #4536568). but they seem unfazed due to the age of the unit (9 years old). I explained that I was not reporting a broken spring or handle but a serious defect that was a fire hazard. Their reply was to remind me that it was 9 years old. A little Googling later, I find that this is apparently not an isolated or new issue: http://www.epinions.com/review/DeLonghi_Retro_Toaster_Oven_XR640_Small_Appliances/content_87112715908 http://www.epinions.com/review/DeLonghi_Retro_Toaster_Oven_XR640_Small_Appliances/content_444991508100 http://www.epinions.com/review/DeLonghi_Retro_Toaster_Oven_XR640_Small_Appliances/content_69721230980 http://www.amazon.com/gp/cdp/member-reviews/A2YSO5ODGZ6NG3/ref=cm_cr_pr_auth_rev?ie=UTF8&sort_by=MostRecentReview Search for the word "fire" in these reviews: http://www.amazon.com/DeLonghi-XR640-Retro-Toaster-Oven/product-reviews/B000063CC3?pageNumber=2