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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark S3501

Category

Kitchen Appliance

Report number

20120206-BE52B-2147470499

Ownership age

About 27 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20120206-BE52B-2147470499. Severity: Injury, Seen by Medical Professional. Matched catalog product: Shark S3501. Incident: My wife has enjoyed the Shark Steam Mop for a while now. Recently when using it, it became clogged with no steam coming out . As she examined it the head exploded off & the steam burned her wrist.She had 2nd degree burns covering approx. a 5in long & 2inch wide path, which required medical attention. EURO-PRO (manufacturer) has sent us a claim form but has been uncooperative in sending a new unit & assisting with payment for medical & loss/restriction of daily activities.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20120206-BE52B-2147470499. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.