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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.9446.3700

Category

Kitchen Appliance

Report number

20120224-62E2E-2147469861

Ownership age

About 47 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20120224-62E2E-2147469861. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.9446.3700. Source model text: 790.94453700. Incident: The oven was set to Bake at 350 degrees. The top heating element continued to stay on, even after the oven had beeped to indicate that it was preheated to the selected temperature. An F10 error message appeared on the display and a repeated beeping occurred. The owner's manual instructed hitting the OFF button, but that did not work. The oven continued to heat. Only shutting off the power at the breaker box stopped it. The stove was purchased less than 4 years ago and features a convection oven and ceramic glass stovetop. The convection feature was not in use at the time of the malfunction.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20120224-62E2E-2147469861. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.