SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20120312-3AB1A-1236959. Severity: Incident, No Injury. Product: Hoover UH70120 (Hoover T-Series Vacuum Wind Tunnel). Incident: The consumer wanted to express her concerns about her vacuum cleaner. The consumer stated that the vacuum cleaner has a retractable cord for the wall outlet. However, the consumer mentioned that the cord retracting mechanism is not working, therefore the cord continues to be wound up in the vacuum, while the product is being used. The consumer has to use the product and hold the retractable cord in her hand while she is using the vacuum cleaner. The consumer stated that while she was entertaining company over the holidays, (date unknown) the consumer found that the cord was melting and emitted a burning odor. The consumer was not injured but she discontinued using the vacuum cleaner. The consumer stated that her home was not damaged. The consumer also did not find it necessary to call her local fire department or her home insurance company. The consumer took the product to the retailer yesterday and was told to call the CPSC for a DPCI number. The consumer called the firm after noticing the wire had melted last Thursday. The firm advised the consumer to take the product back to the retailer.