afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Tassimo Tassimo Cappuccino

Category

Kitchen Appliance

Report number

20120320-A28BC-2147469124

Ownership age

About 36 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20120320-A28BC-2147469124. Matched catalog product: Tassimo Tassimo Cappuccino. Source model text: TAS4511UC/01. Incident: This is a copy of the letter that I emailed Tassimo directly on December 28, 2011..please keep in mind that NO ONE EVER REPLIED TO ME. I called two times and during the call I was hung up on accidently and still never heard back. Since this incident, we put this machine on a shelf...and just tonight we were googling information on the new [REDACTED] machine and came across this information. I am really disappointed that we never heard back from someone about the replacement piece and that i had to find it by googling something different instead of someone calling me after making a report directly. My husband has a permanant scar on his side from this burn. It is horrible.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20120320-A28BC-2147469124. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.