SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20120402-4F8D9-1241112. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.92303010. Source model text: 790.9422240A. Incident: The consumer says the left front burner, will make an eletrical zapping noise. The left front burner turns bright red to its highest and hottest power no matter what number the dial is turned to. The dial is on low of #2 the burner will act as if the dial has been turned to high or #8. It is a fire hazard and a major safety hazard to myself and young children. Sometimes it will act as if it is working right on a number setting and in the middle of cooking the burner will suddently turn "red hot" as if it has been turned to high. Also the metal body on the top of the range around and between the burners will contract and expand as the range top gets hot. The metal is very thin and not durable to hold its shape while cooking many things at once. She sees the electrical light on the back of her stove reflecting on the ceramic. The burner has had this problem for a couple of years. The consumer contacted the manufacturer who told her the unit was not on recall. She says the electrical buzzing noise occurs everytime the unit is turned on and off. She also says the oven door handle has fallen off several times.