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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

KitchenAid KGRS505X

Category

Kitchen Appliance

Report number

20120423-60FD3-2147468178

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20120423-60FD3-2147468178. Severity: Incident, No Injury. Matched catalog product: KitchenAid KGRS505X. Incident: I purchased a KitchenAid stainless gas double oven (Model KGRS505X) in January. On numerous occasions (at least ten), I have discovered the gas on in the house, only to find a knob on the front has been turned on, allowing the seepage of propane into the house. We have lived in over 15 locations, and have owned even more ovens, updating as needed or desired. My concern, reported to KitchenAid, is that the knobs are TOO easy to turn on. We have no children in the house playing 'mischief' on us. Again, the knobs are too easy to move; no definitive, hard stop or lock, allowing the gas to kick on if the knob is gently brushed against. I have found this happening by accident as I stand adjacent to the range. My wife and I enjoy the design, especially with the double oven, but feel this issue presents a huge safety problem which should be rectified before someone is injured. As mentioned, we have contacted KitchenAid. They are sending a representative to look at this issue. Please partner with the company for a quick fix.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20120423-60FD3-2147468178. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.