Product
Frigidaire Item #5300950|Model #FCFE3062AS
Category
Kitchen Appliance
Report number
20120503-0D21A-2147467900
Ownership age
About 41 months to failure (from purchase date when reported)
Failure type
Overheating
Incident narrative
SaferProducts.gov consumer incident report 20120503-0D21A-2147467900. Matched catalog product: Frigidaire Item #5300950|Model #FCFE3062AS. Source model text: Model No. FDB4315LF. Incident: During the wash cycle, the dishwasher became so hot the countertop above was too hot to touch and we smelled smoke. After tripping the breaker to be certain it stopped heating, I waited for it to cool down. When I opened the door, the sprayer arm and part of the door assembly and styrofoam was melted, as well as several plastic items and the handles of two knives. When I called the service number, I was told the machine was out of warranty (by only a few months) and the only thing they offered was a slight reduction in the price of new dishwasher. After MUCH arguing with successive levels of personnel at Frigidaire, they agreed to pay for the parts to repair it and we agreed to pay for the labor.
Official report number: 20120503-0D21A-2147467900. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.