SaferProducts incident

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20120519-A60C7-2147467443. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Apple Macbook Pro. Source model text: MAcbook Pro 17" serial number of laptop 'W8725520x94'. Incident: My apple laptop battery started to swell may 17 2012 after just over a year of service. The battery stills works fine and indicates 90% performance and charges fine. The battery started swelling even more the next morning. I called apple and they said i had to make an appointment to be able to bring it in and evening was soonest possible. By the evening the battery was even more swollen and giving off a foul chemical gas smell but still indicated perfect charge. the aluminum case was so swollen though by this point. The person helping me at the store looked at the battery and said it was intentional that the battery does that if it malfunctions. Well the battery was performing fine apart from giving off gas and now exposing dangerous sharp aluminum as I was about to find out. The person saying it was intentional to swell the battery and set it on the counter and said he couldnt do anything as the battery was now out of warranty. I picked up the battery and tried to show him how the battery was giving off gas and this was not how any battery should perform and that is when just by touching the battery where it has swollen apart cut my finger on the razor sharp surface now exposed due to "the intentional swelling apple designed into the battery"This swelling now exposed a razor sharp surface. There was blood all over the counter and battery and the guy didnt even care as '[REDACTED]' said "well Im also working on someone elses computer here while im helping you"and this was in