SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20120530-9EF23-1250633. Severity: Incident, No Injury. Product: Motorola BT60 (Rechargeable batteries). Incident: The reporter stated that she purchased approximately 100-200 phones from a retailer. The reporter stated that she noticed that she was receiving complaints in regards to the phones. She stated that the approximately 20 phones were reported back to her, informing her that the phones would not reboot, turn on, the phone would turn hot, the phone started to emit smoke. The reporter stated that she replaced the phones for the employees. The reporter stated that she realized that every phone that she received back as damaged, the battery had expanded. The reporter stated that all the batteries are the same models and she stated that all experienced the same defects. The reporter stated that no one was injured. The reporter stated that she did not log any specific details as to how the phones were being used. The reporter believes that these batteries should be investigated because they pose a burning hazard consumer.