SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20120811-2BE2A-2147464852. Severity: Incident, No Injury. Matched catalog product: Kenmore 795-77314-6000. Source model text: 795.77302600. Incident: The product is a Kenmore Refrigerator model # 795.77302600. The lighting element stays on even when the doors are closed. This has happened twice to me so far and also to hundreds of people as well when I looked this model up online. The lighting element has melted the top portion of my refrigerators insulation and the plastic case that it is enclosed in. This was the case in many other homes as well. If I did not catch it in time, both times, there would guaranteed of been a fire. Kenmore has only issued a recall on the lighting element and does not care that your refrigerator was damaged due to the manufacturers defect. This should be a major Fire Hazard Recall from Kenmore. I was suprised when they told me theres nothing they can do about the damage. That I should be happy that at least there replacing it and installing it free of charge. Like that was going to make me sleep better at night. Kenmore should admit that this is a major Fire Hazard Recall before someone loses a house or a life due to a fire. This appliance needs to be reported as unsafe and replaced by Kenmore in all homes. Many of these big corporate appliance companies, that many families have in there homes with major manufacturer defects like this one, should be held accountable. The consumers are the ones who have to suffer with the disservice of these companies especially Kenmore. They are there worst at customer service and I know I will never by another product from Kenmore again.