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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Generac Generator G0070431; Transfer switch

Category

Lawn Equipment

Report number

20120814-6238B-2147464762

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20120814-6238B-2147464762. Severity: Incident, No Injury. Matched catalog product: Generac Generator G0070431; Transfer switch. Source model text: Guardian 15KW. Incident: I have a whole house Generac Guardian generator with a GTS 12 breaker load center. This uses a Generac Transfer Switch Part # C2237. At 4:45am on 8/14/12 i was awoken by a very loud pop from the basement and my fire alarm sounding. The power had gone out over night and the generator ran all night without problem, when the power came back on at 4:45 the switch must have failed and overloaded causing it to burst into flames. I opened the smokey extremely hot box to flames and melting wires. The flames would not just blow out, i had to use a fire extinguisher. I contacted Generac customer service and was informed it is not longer under warranty, "Sorry". My house could have burnt down and my family could have died, "Sorry" does not seem to cut it.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20120814-6238B-2147464762. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.