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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark S3501

Category

Kitchen Appliance

Report number

20120903-D90EA-2147464104

Ownership age

About 9 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20120903-D90EA-2147464104. Matched catalog product: Shark S3501. Source model text: S3501 N. Incident: I was using my Shark Pocket Steam Mop model S3501-N as I normally do when I clean my floor when it stopped producing steam, I lifted the mop head off the floor to see what was going off and it exploded off, shooting about 5 feet across the room with a rush of hot steam and water, all over my hand and right at my dog. I got the beginning stages of a burn on my palm and pinkie, but nothing that would need an ER visit. Had my kids been in the room or my dog literally 6 inches to the right, we would have been in big trouble.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20120903-D90EA-2147464104. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.