Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.9446.3700

Category

Kitchen Appliance

Report number

20121014-B09B6-2147462870

Ownership age

About 51 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20121014-B09B6-2147462870. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Kenmore 790.9446.3700. Source model text: 79096643700. Incident: I have a Kenmore Elite Range Model number 7909664**** that has almost burned my house down twice now. This unit does not seem to be in past recalls, but I have seen MANY of the same issues by other consumers reported online. First there have been problems with the element not turning off after it has been turned off. This is the same problem I have seen wide spread on models that are very similar to my model. Sometimes, we have to touch the off sensor several times to get the element, or part of the element, to turn off. Because of this, my son caught a pot holder on fire when he left it on the stove top not realizing that the element had not turned off. Luckily, no one was injured. The main issue we have had is the oven unit that heats up extremely fast and past the set temperature. The unit will start beeping and flashing a "run away temperature" code but continues to heat up, and the controls are useless. The oven went from off to over 600 degrees in less than five minutes and the food inside the oven was smoking with small flames. It would not turn off with the controls and I had to run downstairs to kill the power via the breaker. My husband burned himself opening the EXTREMELY hot oven to (1) get out the smoking, burning food and (2) try to cool the inside temperature down. We only know it was 600 degrees and climbing because we have a thermometer in the oven so we always know the correct oven temperature. I truly believe that this range and other similar models are a s

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.

Official report number: 20121014-B09B6-2147462870. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.