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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Sony NWZE438F

Category

Electronics

Report number

20121015-F9BA5-1278552

Ownership age

About 45 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20121015-F9BA5-1278552. Severity: Incident, No Injury. Product: Sony NWZE438F (MP3 player). Incident: The consumer stated that she placed her MP3 player on the computer to charge. The consumer stated that it was charging for approximately 9-10 hours overnight. The consumer stated that the next day she went to remove the MP3 player from the computer and noticed that the top casing had detached complete. The consumer stated that she tried to close the MP3 case and it would not close. She stated that she looked inside at the battery and noticed that it had expanded. The consumer stated that when she removed it she cannot recall it being hot. The consumer stated that there was no damaged to her computer. The consumer stated she was not injured. The consumer stated that she contacted the manufacturer and they informed her that she should mail the product back to them for evaluation.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20121015-F9BA5-1278552. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.