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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple iPhone

Category

Phone

Report number

20121101-2A70C-2147462326

Ownership age

About 34 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20121101-2A70C-2147462326. Severity: Incident, No Injury. Matched catalog product: Apple iPhone. Source model text: iPhone 3GS. Incident: We had upgraded our iPhones last year, and gave our old iPhone 3gs to our children. It has been working fine, until we found it this morning. We were charging it overnight, and when we went to get it, we noticed that the screen had popped out, and the case was broken. The battery had expanded considerably, and destroyed the case. I went online to check for other incidents, and I found many descriptions of this problem at apple.com forums and http://www.howardforums.com/showthread.php/1742082-iPhone-3GS-Battery-Expanded-and-Pushed-Out-Front-Glass among others. Our phone is out of warranty, so I doubt that Apple will do anything to help us, but there was no warning of this happening. It doesn't seem fair that a product would essentially self-destruct, even if it is to avoid the possibility of injury.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20121101-2A70C-2147462326. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.