SaferProducts incident

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20121203-1D54D-2147461379. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: KitchenAid Model KSGB900ESS. Source model text: Superba. Incident: I have a KitchenAid Superba microwave/wall oven combo. The model number is KEMC308KSS0 and the serial number is XL5004852. This problem comes up at least once a week. This morning it was damaging and dangerous. The door to on microwave has a hook on both sides, this is to latch it closed. The hook sticks up about one inch and clothes catch on the hook. Sweaters, bathrobes anything long sleeved or your arm itself. This morning I was taking boiling soup from the microwave and my sleeve caught on the door and the soup went flying all over my hand and the floor. I now have painful burns on my hand. I've done a brief internet search and know I am nit the only one with this problem. I also understand KitchenAid has changed their design, eliminating the hooks. Unfortunately for those of us who can't afford to buy a new wall unit we are stuck with this hazard.