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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Uppababy 2017 Uppababy Cruz. Model Number 0417-CRZ-US

Category

Baby Gear

Report number

20121206-4A497-2147461270

Ownership age

About 13 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20121206-4A497-2147461270. Matched catalog product: Uppababy 2017 Uppababy Cruz. Model Number 0417-CRZ-US. Source model text: Vista 2011. Incident: On 09/19/12 I went to the the zoo with my son and fiance. My son was on the stroller strapped, when all of a sudden the stroller collapses. I have never seen a stroller do that in my life and I fortunately quickly reacted and caught my son with the seat. The stroller is an Uppa Baby Vista. I contacted Uppa baby and they sent me a new frame since my stroller was still under warranty. They said they had never had any problems like this with any of their strollers. They asked me to send them a picture, but of course I didn't have time to take pictures as I quickly held my son with the seat and my fiance picked up the stroller and put it back in place. It snapped right back in. The stroller has a seat that detaches and reclines. At the time it happened the seat was in it's upright position so when the stroller collapse I grabbed the seat and that made the fall much smoother that my son didn't feel a thing.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20121206-4A497-2147461270. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.