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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Sears Sears Kenmore Elite Washer Model #11031633611

Category

Kitchen Appliance

Report number

20121210-E08F1-2147461173

Ownership age

About 30 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20121210-E08F1-2147461173. Severity: Incident, No Injury. Matched catalog product: Sears Sears Kenmore Elite Washer Model #11031633611. Source model text: 790.98022802. Incident: The first time it happened was when I was baking a casserole. I pulled out the rack to see if it was done. As I pulled out the rack it collapsed on one side tiping the casserole so that it spilled into the oven and onto the oven door. No one was burned but it is dangerous. It has done this numerous times. It is also getting worse. We don't pull out the racks anymore. The range is about 3 years old and no longer under warranty. You can see that the oven liner is warped. If you hold a straight edge on the left side you can see that it is bowed out.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20121210-E08F1-2147461173. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.