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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 20232 (Type 587-20)

Category

Kitchen Appliance

Report number

20121218-05F7D-2147460952

Ownership age

About 113 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20121218-05F7D-2147460952. Matched catalog product: Kenmore 20232 (Type 587-20). Source model text: 587.15072201. Incident: Our ~9 year old Kenmore dishwasher - model 587.15072201. was off the other night. We were in the kitchen and I closed the DW door. Black smoke started pouring out of the control panel and did not stop when I opened the door. We turned off the circuit breaker and called Sears repair. They quoted a price for the repair and said NOTHING about known problems with this model. We set up a repair appointment. Because it was such an alarming problem, we then looked on the Web and found numerous reports to the Consumer Products Safety Commission and others about the same problems with this model.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20121218-05F7D-2147460952. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.