Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore Kenmore model no. 790.80323310

Category

Kitchen Appliance

Report number

20121228-E0284-2147460572

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20121228-E0284-2147460572. Severity: Incident, No Injury. Matched catalog product: Kenmore Kenmore model no. 790.80323310. Source model text: 790. Incident: I was using the oven portion of a Kenmore electric range. I had been preparing to cook dinner for that evening for my daughter and husband. The oven was preheated and I had just put the chicken into the oven. After the appropriate amount of time for the chicken to cook I called my daughter into the kitchen and began to take the food out of the oven. As soon as I placed my hand upon the over door glass exploded outward from the glass covering of the oven door. The glass went several feet away from the door spraying near my daughter and the family dog. The glass continued to break out slowly over several minutes and on occasion fell out in large chunks. Thankfully no one was injured but this incident could have caused injury to myself, my daughter, or the family pet. There was no warning that came with the product that this type of accident could occur. I was following appropriate usage guidelines and the product should not behave this way when used as intended. I would hope that in the future no one would be subject to exploding glass oven doors whilst cooking dinner for their family.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.

Official report number: 20121228-E0284-2147460572. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.