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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

LG LRE30757ST

Category

Kitchen Appliance

Report number

20130126-5AE55-2147459454

Ownership age

About 61 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20130126-5AE55-2147459454. Severity: Incident, No Injury. Matched catalog product: LG LRE30757ST. Incident: When I first purchased my lg lre30757 electric range I had trouble the first time that I ran the self clean. The unit got so hot that the thermostat malfunctioned and shut the entire range off with the door locked shut. Lg sent a repairman that had to replace the thermostat before the door could be opened. LG did replace the entire range under warranty, however, the new unit did exactly the same thing and after that LG would not do anything to help me and I had an extended warranty and that company never did get the problem fixed either and then the extended warranty ran out and the issue was never resolved. The unit gets extremely hot when running the self clean and at temperatures over 350 degrees. It also makes a very loud continous noise when using the convection bake or roast.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20130126-5AE55-2147459454. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.