afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple Mac Pro Mac Book HD Retina Display

Category

Home & Garden

Report number

20130131-FE43C-2147459230

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20130131-FE43C-2147459230. Severity: Incident, No Injury. Matched catalog product: Apple Mac Pro Mac Book HD Retina Display. Source model text: MacBook Pro Power Cord. Incident: i have an apple Mac Book Pro 15 inch laptop that came with the power cord (85W). I noticed my laptop was running low on power, so I plugged it in. After about 5 minutes I smelled something burning. I looked around and within about 3 minutes I noticed that the power cord was melted. The internal wire was not exposed and the outer sheath had melted off. The next day I went to work at ESU, east stroudsburg university, where I am a [REDACTED] & a faculty member brought in her power cord (the exact same one as mine) and gave it to one of my co-workers who is the technical specialist. It was burned and melted in the exact same place as mine. It looked almost identical. I took photos of both cords. I called apple to get a replacement and they told me I had to turn in the faulty one to get a new one. I believe there is a serious problem. If I had been sleeping (it was 10pm) at night, both my 5 year old son and I might have perished in a fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20130131-FE43C-2147459230. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.