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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Hewlett-Packard (HP) CT:557C65DLLQ2538

Category

Electronics

Report number

20130207-D20BC-2147459013

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20130207-D20BC-2147459013. Severity: Incident, No Injury. Product: Hewlett-Packard (HP) CT:557C65DLLQ2538 (Hewlett-Packard HP 65W Charger for a HP Pavilion dv6500t laptop.). Incident: I was using an HP dv6500t laptop when I smelled an acrid burning odor. I looked around for the smell and hearing this clicking noise. found the source was my laptop ac adapter, which I picked up to investigate. Once I picked it up, the cord began sparking and caught on fire, at which point it frayed. I immediately went to the wall and unplugged it, after which the fire went out quickly but generated a lot of smoke which I had to open a window to air out. Apparently there are a lot of customer reviews on online merchants about these power adapters or batteries overheating or in some instances catching on fire. A quick look on google also reveals some news articles in which houses have burned down due to battery fires. I believe this is extremely dangerous and anyone still using these laptops should be aware. I have replaced this adapter several times due to the cord melting, but this is the first time it actually caught on fire and I am extremely frightened from the occurrence. I looked to see if my battery or the power adapter was on the recall list but it is not. I was lucky that I was home to witness this. I hope no one gets hurt from an incident like this.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20130207-D20BC-2147459013. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.