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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple iPhone

Category

Phone

Report number

20130215-7246A-2147458779

Ownership age

About 35 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20130215-7246A-2147458779. Matched catalog product: Apple iPhone. Source model text: iPhone 3GS 16GB White for ATT, MC136LL/A. Incident: I had a Apple iPhone 3GS, out of warranty, where the battery was swelling. It caused the back of the phone to expand. I googled this and saw where other 3GS phone cases cracked, glass fronts came off, and some even exploded (battery exploded). I took it to an Apple store and they would only replace the battery for $150. An authorized Apple repair center told me to go to another Apple store ASAP because the expansion of the battery causing the hard plastic case to expand around the battery (very visible) indicated that the battery was seriously swelling and could explode. (the case seemed expand over a period of only a few days after noticing a dark spot on the screen, the first sign of the battery swelling) I took the phone to another Apple store and they acknowledged a battery problem and offered to sell me a replacement phone for $80.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20130215-7246A-2147458779. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.