afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.92402011

Category

Kitchen Appliance

Report number

20130216-EE370-2147458755

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20130216-EE370-2147458755. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.92402011. Source model text: 790.9240. Incident: On Feb 10 2013, our 3 week old Kenmore model 790.92402 sn VF24234846 range turned the broiler on after a momentary power interruption while we were asleep. We smelled smoke and a heard a beeping and rushed to see what was wrong. The oven door was closed but the broiler had come on and was red hot.The display showed "F13". We pushed the STOP button but nothing happened. We read the instructions book and pushed every button several times to no avail. Finally we shut off the circuit breaker for 5 minutes as directed in the book and reset it. We reset the clock but the broiler and bake function did not work and showed a "dr" code. The cook top burners did work.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20130216-EE370-2147458755. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.