Product
Kenmore 796.29002000
Category
Kitchen Appliance
Report number
20130320-25B0C-2147457689
Ownership age
About 17 months to failure (from purchase date when reported)
Failure type
Structural / mechanical failure
Incident narrative
SaferProducts.gov consumer incident report 20130320-25B0C-2147457689. Severity: Incident, No Injury. Matched catalog product: Kenmore 796.29002000. Source model text: Kenmore Elite - Model 79629002000. Incident: I have a Kenmore Elite Washer that is on recall. It has been shaking excesivly. We recieved the recall notice and had the software reflashed, the problem continued. After a few weeks the washer was vibrating excesivly when it stopped and gave an error code of DL. This error code casused the door not to open. I called sears and have explained the situation. They continue to send technicians who are only able to reflsash software, something that can not be done due to the DL error code. It turns out that this code is due to a broken latch. It has been several days, several appointments and hours and hours on the phone and my washer is not fixed and my clothers (several hundred dollars worth) are stuck inside, likely mildewy and ruined. I went in to the store and and the brand central manager listened to my story, did not take down any notes and told me that she would try to contact me in a couple days. Not happy
Official report number: 20130320-25B0C-2147457689. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.