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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

LG WT5101HV

Category

Kitchen Appliance

Report number

20130508-98351-1325702

Ownership age

About 23 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20130508-98351-1325702. Matched catalog product: LG WT5101HV. Incident: The consumer stated that she purchased a top loading washing machine and was experiencing problems with the machine. 3 months after purchase she called ad said the washer was shaking on spin and would move, they said she must be loading the washer wrong. She could not even was a twin size blanket. She called and called, then the odor started. The consumer stated that she had contacted the manufacturer several times and they did not provide any assistance. She stated that she contacted the manufacturer one last time to inform them of the odor and shaking problems that she was experiencing with the machine. She stated that the manufacturer sent a technician to her home on 05/06/2013 and he informed her that her machine was included on a recall.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20130508-98351-1325702. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.