SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20130517-181E1-2147456014. Severity: Incident, No Injury. Product: Weber Performer Gold in Black, Model Number: 1431001 (Weber Performer Gold 22-1/2" Charcoal Grill in Black). Incident: I had recently purchased a Weber Performer Gold grill from Home Depot and was using it for the very first time. I removed the lid and stored it on the storage bar on the lower half of the grill. I removed the upper grate and poured charcoal ([REDACTED] [REDACTED] charcoal, which does not require liter fluid) into the grill. I ignited the charcoal and it flamed upped and I walked away to allow the charcoal to burn down. Shortly thereafter, I detected the order of burning plastic and turned toward the grill. I noticed the charcoal was still flaming up, but I also noticed the two plastic standoffs on the lid storage bar were on fire. I immediately closed the lid on the grill to smother the flame, however the standoffs were still burning, so I put them out with a glass of water. I am reporting this because when I called Weber they only offered to send me two replacement plastic standoffs and said they would report it, however there was no genuine concern that this was a real issue and the representative said a couple times this has never happened before, coming across as though they thought I was not being truthful about what had occurred.