SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20130607-20ECA-2147455401. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung Samsung Galaxy Tab 4 Model SM-T230NU. Source model text: FTQ352IWUX. Incident: This is my 5th Samsung appliance that has been a fire hazard or burn hazard. The stove, model FTQ352IWUX, was purchased in 2008 with the matching fridge, dishwasher and microwave. We grill a lot so we rarely use the stove top and oven at the same time. I have noticed when I used both that the front edge of the stove top would get hot but recently I use the stove at a higher temperature than normal, 475 degrees, and was cooking pancakes on the front burner, which takes a long time. I went to lean forward to reach the back knob and was slightly burned on my stomach, through my tn-shirt. After turning off the stove and burner, I put a thermometer to it and it was at about 200 degrees! I emailed Samsung and they said that they would do a one time free diagnostic and repair of the range as a courtesy to us, I think it helps that I told them we have over 15 appliances and electronic devices from their company in our home. The repair company came out, found what I found and reported back to Samsung. Mind you, during this time, I was advised not to use the stove with no offer of meal compensation. I should also mention, my Samsung microwave is a fire hazard and was being defected out by Lowes EPP and I was also instructed not to use that too. I have three kids at home and neither offered to pay for our meals. I got a call from the repair company saying Samsung said it's not repairable and will be replacing it. Got an email from Samsung to call them. I did and they offered me 50% of t