SaferProducts incident

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20130610-09719-2147455343. Severity: Incident, No Injury. Matched catalog product: LG WT5101HV. Source model text: LG WT5101HV. Incident: Washing a load of clothes on Sat.June 8th when we heard an awfully loud noise..We thought the air conditioner fell off the the house (thats how loud it was..) Went into the laundry room and found my washer in the middle of the room after it had hit my dryer and knocked stuff off a shelf that is above it..The drum had put a big dent in the front of the machine and the top was twisted around..Just spent the last 1 hour(6/10/13) on the phone with LG..That was a very big joke..After talking with 7 different people and giving my name and Model no. and serial no. 7 times I have some one coming out to repair something that I feel is unfixable..They kept saying they don't understand my problem..I am just gratefully none of my grandkids were in the laundry room at the time, some one could have been seriously hurt..And LG was trying to get out of repairing this, they wanted me to contact Best Buy, who I bought the unit from because I have a extended service plan through them..When its them that have the recall that we never received anything on..I registered my product on line when I purchased it..I was told they do not have to notify everyone on the recall and that we should have heard about it through following them on face book or online or through the TV..Will never buy an LG product again..