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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

AMANA AQF2013TEW03

Category

Kitchen Appliance

Report number

20130626-7796F-1337440

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20130626-7796F-1337440. Severity: Incident, No Injury. Product: AMANA AQF2013TEW03 (Amana 20.1 cu ft Upright Frost-free Commercial Freezer Model # AQF2013TEW03 Serial #UO539 3653 model f 20 (woods mfg'd). I ordered it online on June 8, 2011 and received it on June 15, 2011. Price $699 Purchased from HomeDepot.com). Incident: I went to my freezer to take out food and found that the freezer was extremely hot to touch and it was making a very loud clanking noise. I opened the door and found all my food had been defrosted and ruined and had to throw away a few hundred dollars of food. I think if I had not gone to the room with the freezer that it would have caused a fire in my home. The consumer safety report said to unplug and discontinue use. I can't seem to get any help with this matter even though I had to now buy a repair plan. The repair man came, plugged in the freezer and it appears to be working ok for now so he did not repair anything. It is not a matter of "if' but "when" something bad happens, yet without it plugged in and running the man cannot diagnose a problem until he sees it or hears it, until it acts up again, (that is what he said), therefore I still have no freezer or remedy. What ever happened to the days when the place where you purchased something took it back and gave you a working model? The USA has become a pathetic example for doing business.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20130626-7796F-1337440. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.