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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Samsung Galaxy S10FE 5G tablet and tablet cover

Category

Electronics

Report number

20130714-1C655-2147454178

Ownership age

About 40 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20130714-1C655-2147454178. Matched catalog product: Samsung Samsung Galaxy S10FE 5G tablet and tablet cover. Source model text: SMH9207ST/XAA. Incident: Today I heated a cup a coffee for 30 seconds and while opening the door to get the cup I noticed that the door stuck, as if it were too big for the opening. Because this was odd, I touched the glass turntable and burned my finger. The glass NEVER gets hot, but it was today. I called my husband and we discovered that the inside and the entire outside of the oven was hot, hot enough to heat a measuring cup of water we placed inside without turning the oven on. We unplugged the unit and called 1800-SAMSUNG to report the malfunction. We were issued a ticket number and told that a 3rd party service person would call to set up an appointment at which time we would determine whether it is worth fixing or not. The unit was purchased a little over three years ago and is not under warranty but we felt this was important to report since it is a safety issue.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20130714-1C655-2147454178. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.