afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool Model #wrf767sdhz 26.8 cu ft 3 door French door re

Category

Kitchen Appliance

Report number

20130805-E0E07-2147453409

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20130805-E0E07-2147453409. Severity: Incident, No Injury. Matched catalog product: Whirlpool Model #wrf767sdhz 26.8 cu ft 3 door French door re. Source model text: WMH76718AB. Incident: On numerous occasions when using this microwave the unit fills with steam, unable to see inside the microwave through door due to condensation on glass. When microwave door is opened steam billows out. Condensation covers the glass and inside unit walls andfloor are covered, in one case it puddled in the corner of the unit. Danger due to the steam coming out of the unit when door is opened. There appears to be no venting of the heat/steam from inside the microwave. Someone is going to get hurt. I contacted whirlpool 4 times and had two warranty repair technicians come out. Both technicians said the unit is operating as designed, but had an "excessive" amount of steam buildup. Both stated they would not buy this unit. Whirlpool said it is operating normally and should have this buildup inside when cooking. I have a video I would like to share. I am going to try to get Home Depot to take the unit back, but I think it is important that this be reported.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20130805-E0E07-2147453409. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.