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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model No. NE58K9850WS

Category

Kitchen Appliance

Report number

20130819-0C736-2147452897

Ownership age

Not stated

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20130819-0C736-2147452897. Severity: Incident, No Injury. Matched catalog product: Samsung Model No. NE58K9850WS. Incident: my cell was charging on the table I hard a loud pop I smelled smoke the phone melted and the wires burned also burned my table I contacted samssung they refuse to compensate or replace stating its customer damage be advised the damage they have found includes melting which is beyond normal waer and tear they are not doing nothing but lying to cover there own tracks they just apologize for the the combustable device case number is [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20130819-0C736-2147452897. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.