SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20130821-00D98-2147452836. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Char-Broil 12601558 (Char-Broil TRU (TM) Infrared Patio Bistro Gas (LP)). Incident: I just wrote you a lengthy note thru Char-Broil "contact us" option. Then I noticed the recall catagory. and my model # 12601558 was on it. Here is what I wrote them explaining my unfortunate incident. ........My roomate got this grill as a gift and the infrared emitter grill is dangerous! I was lighting the grill and it exploded in my face. You can't see if there is a flame and the type of grill makes the gas trapped and in only seconds the gas builds and when igniting, it exploded. The grill actually blew up over 3 inches high and slammed back down making flames burst out from the front because the front of the grill lifted more aiming flames directly onto my face and hair. The worst is I happen to inhale from the shock and the flames burnt deep into my nose...VERY PAINFUL!!! I have pictures of my nose with 2nd degree burns and it set my hair on fire. The pain was the worst pain I have ever felt. I suffered severly for over 3 weeks during the healing process. It could have been so much worse but my hair was damp from the pool, Lucky for both of us! It effected my job and my appearance along with the pain left me depressed and unable face people, it was quite awful looking. I notice you no longer have that grill on any of your products now. I want to know how Char-Broil wants to handle this. I am a victim of a faulty product of yours and hope you will take this serious as I do and I will take further action if Char-Broil fails to address this serious situation. I would like to send the pictures so you can see what your product did to me. I am sure Char-Broil is a upstandin