SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20130821-70270-2147452809. Severity: Incident, No Injury. Product: Amazon D01400 (Kindle Fire). Incident: My Kindle Fire started getting really hot when in use, even if only for a couple minutes, then it split on the right hand side on July 24, 2013. I contacted Amazon that day to report the problem, and they admitted that this was a known issue with the Kindle Fire. They then offered to let me buy another Kindle fire for $149, they said I was outside of my 1 year warranty period. I tried to argue with them that if it is a known issue then shouldn't they replace it at their cost, since it was obviously a problem with the Kindle Fire. They refused, stating I could only upgrade at my cost. I told them no, that I did not want to do that. Today, the KIndle Fire seemed to expand even more, as if something inside it burst. It still works but is hot to the touch and does not hold a charge for very long and i have not been able to read on it, because I am concerned about the heat. This could be a potential hazard, especially a fire hazard. I think that Amazon should step up and replace this KIndle Fire, especially if they know it has this problem. I feel as if they were trying to take advantage of me, knowing that my only option was to purchase another Kindle, as they were uncooperative.