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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Hoover UH70120

Category

Home & Garden

Report number

20130918-767D8-1355634

Ownership age

Not stated

Failure type

Vacuum Cleaners (115)

Incident narrative

SaferProducts.gov consumer incident report 20130918-767D8-1355634. Severity: Unspecified. Matched catalog product: Hoover UH70120. Incident: I turned on my Hoover WindTunnel T series vacuum (model UH70120, Mfg Code E13A, Series BE12.0). I started to smell burning oil and plastic (I guess), then noticed there was a trail of black debris that had fallen out of the vacuum. I turned it off. I checked the belt located at the bottom of the vacuum, it was ok. I was going to throw it away but Hoover wants it back (I had emailed them after it happened). This is the second vacuum of this series that I have gotten from them. The first one tripped my circuit breaker. I contacted them about that vacuum, they said it was my circuit breaker, I had my circuit breaker replaced and the vacuum still tripped it. Then they said to send that vacuum back to them and they would replace it. They did the the first mentioned vacuum. Same series. I can get the serial number for the original vacuum if you need it.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20130918-767D8-1355634. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.