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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

KitchenAid KGRS505X

Category

Kitchen Appliance

Report number

20130924-8F7C1-2147451577

Ownership age

About 31 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20130924-8F7C1-2147451577. Severity: Unspecified. Matched catalog product: KitchenAid KGRS505X. Source model text: KGRS505XSS01. Incident: On 9/16/2013, while using the range top, the right rear burner became locked in the "on" position. The burner knob would not turn to allow the burner to be shut off. Very scary! I called KitchenAid customer service and was routed to the safety department. I was told to disable the appliance by shutting down the circuit breaker, unplugging the appliance, and shutting off the gas. Service was dispatched on 9/18/2013 to repair the burner valve. The repairman, [REDACTED] from A & E Factory Service, told me that the valves break all the time. I can bear witness to that. In July 2012, the center burn was locked in the "off" position. The burner knob would not turn to allow the burner to be turned on. A picture of the broken valve from the 9/16/2013 incident is attached for your reference.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20130924-8F7C1-2147451577. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.