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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP 6310 Power Supply

Category

Electronics

Report number

20131230-91075-1377668

Ownership age

About 66 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20131230-91075-1377668. Severity: Incident, No Injury. Product: HP 6310 Power Supply (Office Jet 3 in 1/Printer, Scanner & Fax Power Supply). Incident: Caller is reporting that on December 23rd, 2013 his wife began to plug the USB Cord into the back of her desktop computer but as quickly as the metal hit she saw sparks so she stopped. Her husband (the caller) tried and was shocked. He tested the electric coming from the cord and it tested at 110 volts when he states that the power supply shouldn't be more than 32 volts. The callers 26yr old son was going to look at it but when he got near the metal casing it tripped the breaker to the room the desktop was located in. The caller is asking that this product be recalled with replacement at manufacturer expense. He is reporting as a severe shock and potential fire hazard. There are no injuries being reported The caller has contacted the manufacturer and was advised that there are no recalls for this particular product.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20131230-91075-1377668. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.