Product
HP Mini 1035NR
Category
Electronics
Report number
20140217-DCB63-2147447189
Ownership age
About 58 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20140217-DCB63-2147447189. Severity: Incident, No Injury. Product: HP Mini 1035NR (Product with the problem i experienced is a factory supplied battery included with a HP Mini 1035nr netbook computer. Computer serial # CNU850526S part # FT313UA#ABA. The battery appears to be series # HSTN-DB80. There is a label with barcode and letters/numbers displaying CT 6AJHB03BBWUKUM. Date code 9508C4. I remember hearing in the past tha similar hp netbook computers were subject to a recall for baterries that had same similar symptoms. This computer/battery was not subject to that recall but perhaps that recall should be expanded to include this model... I have pictures to include with this report but the website will not work with my [REDACTED] to upload them. Please provide me an email address and i will attach them to email.). Incident: I was using my HP mini 1035nr netbook computer to play music files while i was doing things around the house. The battery was discharged so i plugged the computer in to the factory supplied charger. About 2 hours later i went to pick up the computer and bring it upstairs so i could continue listening to music. When i unplugged it from the charger, it shutdown immediately. When i picked it up the bottom of the computer was too hot to hold and i noticed that the battery had bulged out. I took the computer outside incase it caught fire or leaked battery acid and got a pair of gloves and immediately removed the battery from the computer and noticed that the burst battery had also broken the computer case/latch where the battery attaches to it. I contacted hp customer care and after almost an hour on the phone and several transferred calls, i was finally told that the computer is obsolete and should be replaced anyways, and that hp would not support the product in any way even considering that it was a product safety issue. I asked to speak with a manager and the person on the phone began arguing with me a
Official report number: 20140217-DCB63-2147447189. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.