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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Acer 5516

Category

Electronics

Report number

20140422-9BA0E-1398902

Ownership age

About 64 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20140422-9BA0E-1398902. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Acer 5516 (Aspire Notebook Battery Battery Info: AS09A71 Barcode: 944BTOO60706691702F74B502). Incident: The consumer stated that the battery gets really hot. The consumer stated that the issue started about a year after purchase. The consumer stated that her daughter was burnt from the laptop. The consumer�s daughter had blisters on her thigh. The consumer�s daughter received first aid at home. After that, the consumer�s daughter started using pillow underneath the laptop. The consumer stated that they also tried a rubber coated rack under the laptop. The consumer stated that the rubber coating melted (2013). The consumer stated that they went back to using the pillow underneath the laptop. The consumer stated that they decreased use of the laptop. The consumer stated that the laptop always had to be plugged in and the battery would not hold charge for long. The consumer has tried contacting the manf regarding this problem but her serial # comes out not valid. The consumer stated that the computer does not turn on anymore. There are no recalls on her product.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20140422-9BA0E-1398902. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.