SaferProducts incident

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20140509-0C949-1401863. Matched catalog product: Craftsman Model No. 358.748260. Source model text: 70 SERIES. Incident: On 08/14/201~ I placed a special custom order thru HomeDepot for American Craftsman windows. These were-the 70-series windows displayed at the HomeDepot store in Freeport NY. I wanted the exact make and model of the windows displayed at the store. I received the windows on 09/14/13 and had the windows delivered and the windows were installed the same day. Upon inspection of the installed windows I noticed sharp edges and unfinished handle of the windows. I lifted and opened one window and upon doing so cut my finger. I was alarmed to see the edges very sharp and unfinished. I inspected the other windows and found the same defect. I was alarmed and disturbed by the findings. All of the windows had sharp edges on either end of the window. Meaning the lip(overhang)in which of the window that is used to open the window on either end is very sharp and unfinished. I went to the HomeDepot store to file a complaint and was told I had to call "American Craftsman" because the special order instructions were not followed. I called American Crafsman on 09/30/13 and spoke to the first person and was told that it was not a model defect and that this matter is not an issue and cannot be solved. I requested to speak to a Manager and the call was transferred to [REDACTED] a "Supervisor" and I told her of the situation and she said that this was not a manufacturer defect and that the windows are made this way. I said that I cut myself while opening the window and that I also have small childre