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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Breville Compact Smart Oven BOV650XL

Category

Kitchen Appliance

Report number

20140521-631EF-2147444315

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20140521-631EF-2147444315. Severity: Incident, No Injury. Product: Breville Compact Smart Oven BOV650XL (Compact Oven/ Breville Compact Smart Oven model BOV650XL). Incident: I purchased a Breville Compact Smart Oven model BOV650XL approximately 2 years ago at a local Bed Bath and Beyond. Recently the upper heating elements stopped working. I searched the internet and found reading Amazon reviews other owners reported their ovens also had heating element issues. Some people fixed the problem by ordering new elements and replacing them. Being a handy person I ordered new top elements. When they arrived I took my oven apart. I found a spade (for the top element) that should be soldered into the PCB was completely loose and it fell out. The area around the circuit board was burnt from excess heat. I documented it with photos which I have included. This is a manufacturing defect and quite possibly could have caused a fire in my home. I contacted Breville customer service USA in Torrance CA. I was admonished for opening up the oven and told the unit is out of warranty. They offered to give me 40% off the purchase of a new unit. I told them I wasn't interested in buying another Breville appliance.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20140521-631EF-2147444315. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.