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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore Kenmore Elite Dual Fuel Model 790.xxxx

Category

Kitchen Appliance

Report number

20140619-25516-2147443555

Ownership age

About 36 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20140619-25516-2147443555. Matched catalog product: Kenmore Kenmore Elite Dual Fuel Model 790.xxxx. Source model text: Elite. Incident: I have a Kenmore Elite double oven/range. The oven wall on the bottom oven has been known to expand so that the racks no longer fit, and fall during cooking. The defect effects the oven primarily where the middle racks slide in, and in my own case, only the lowest rung will hold a rack, and only about 50% of the time. Due to the low nature of this, I have nearly fallen into my oven 3 times, and have burned my hand once. When attempting to roast a turkey in the oven, the rack fell out several times, causing a grease fire hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20140619-25516-2147443555. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.