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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

LG WT4801CW

Category

Kitchen Appliance

Report number

20140623-EFABD-2147443454

Ownership age

About 31 months to failure (from purchase date when reported)

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20140623-EFABD-2147443454. Matched catalog product: LG WT4801CW. Incident: LG top load high efficiency washer (model WT4801CW) in residential service for 2.5 years overflowed during the flooding the utility room. According to service technician the unit overflowed creating an electrical hazard because the "pressure switch line as off of the tub due to loose tub and stretched suspension". The tapered nipple on the tub to connect the hose of the pressure (water level) switch does not have any type of hose barb to prevent the tubing from slipping off. The excessive vibration from the imbalance causes the tubing to slide free and inactivate the level sensor. This is major design flaw and will eventually fail in all machines resulting in risk of injury to any consumer.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20140623-EFABD-2147443454. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.